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To confirm booking

Swimming with Dolphins Dates and Costs

Whale Watching Dates and Costs

These trips are very popular and early booking is recommended. You can email us or call to discuss the availability and the accommodation options. Also we can send you a booking form with which you can send a deposit.

To reserve a place, send a £250 non- refundable deposit

Payment Methods

Bank transfer, credit or debit card over the phone or by cheque

Credit / Debit card payment over the phone call  +44(0)1273 882778

United Kingdom, Barclays Pounds sterling account

Account Details: The Dolphin Connection   

We will send details to you on booking

United Kingdom Barclays Euro account

Account Details:  The Dolphin Connection   

We will send details to you on booking

Send cheque by post payable to:

The Dolphin Connection and send to: 111 Carden Hill, Hollingbury, Brighton, East Sussex BN1 8DA

On receipt of the deposit we will send you a booking confirmation and booking conditions. The balance is payable 8 weeks before departure.

Booking Conditions

Contracts

Your holiday booking is only made when The Dolphin Connection Limited has issued a confirmation invoice. This takes place after we have received a completed and signed booking form, you have read the full terms and conditions, completed health declarations and sent payment of the relevant deposit.

Deposit

An initial deposit of £250 per person is required together with the signed and completed Booking Form. If booking is made less than 8 weeks prior to departure the full amount is payable. Cheques should be made payable to Dolphin Connection Limited.

Cancellations by you

You may cancel your holiday at any time, provided that the cancellation is confirmed in writing by the person signing the booking form. The following scale will apply to cover administration charges and pre-payments for accommodation and boat charter undertaken by us:

Period before departure

  • More than 70 days - Loss of deposit
  • Between 69 to 43 days - 50% of the holiday cost
  • Less than 42 days - 100% of the holiday cost

Our  responsibility for your Holiday

We accept responsibility for ensuring that all component parts of your holiday are supplied to you as confirmed by us to you in travel details and that the services offered are a reasonable standard. If there is anything which you consider needs repairing or changing, or is not to your satisfaction, please notify us immediately and we will ensure the hotel responds to remedy the situation within 24hours.

If your holiday gets disrupted due to bad weather or any force majeur or airline disruption we will do everything we can to work around this. We will try to ofer you a replacement boat trip at a different time or organise alternative transfer arangements. This will be subject to availability. However The Dolphin Connection and our suppliers are not responsible for refunds or making alternative plans in these  circumstances and compensation should be sought from your insurers.

We do not offer refunds if you choose not to go out on a trip offered on your schedule. We also do not offer refunds if weather conditions have meant you were unable to go out to sea on scheduled occasions and there was no opportunity to provide replacement trips during your stay with us.

 

 

Holiday Details

Because of the nature of our holidays it is not possible to include all information concerning holiday details in our brochure. All arrangements for your holiday will be included in your confirmation invoice and you will be sent full terms and conditions to sign and send back to us.

Insurance

Because of the physical nature of our holidays it is an essential condition of your booking that there is adequate holiday insurance in place for each member of your party, to our reasonable satisfaction and in accordance with our recommended levels of cover. We will ask you to let us have written evidence of the insurance at least eight weeks prior to the commencement of the holiday ( or at the time of booking if made less than eight weeks before commencement) and we reserve the right to terminate any holiday if adequate insurance cover is not in place by then.

Complaints

If you have any complaint you should make it known at the earliest opportunity to our local representative. You will be asked to complete a complaint form which, must be signed and returned and you will be given a copy. If the representative is unable to resolve the problem to your satisfaction you should contact our head office as soon as possible. If at the end of your holiday you feel that your complaint has not been properly dealt with you must first notify us in writing within 15 days of your scheduled date of return and we will do our best to resolve the problem.

Financial Protection

All monies received from you are held in a Trust Fund to comply with the Package Travel, Package Holidays and Tours Regulations 1992. This means that any money paid to us is not released until your holiday is completed thus providing you with financial security in the unlikely even of our insolvency.

Health and Emergencies

Because our holidays involve travel in small boats in the open sea as well as swimming with dolphins the holidays can be physically strenuous. It is therefore vital and a condition of your booking that that you truthfully complete a medical declaration in respect of the health of each member of your party to enable us to give guidance on the advisability of taking any particular holiday or our supervision and making special arrangements for their safety and comfort while they are on holiday.If the sea conditions are too rough we will advise against entering the water or even going out on the boats. This decision is also made by the skipper and his word is final. If there are any changes to the health of any member of your party between the date of the health declaration and departure you must inform us immediately.We have the right to advise against participation in any of the activities if we consider your physical state to be unsuitable at any time during the holiday. This includes hangovers, sudden symptoms and in any way that you seem to be unwell. If you fail to comply or fail to fully inform us of the medical condition of any person we reserve the right to terminate the booking or holiday of that person without compensation.

Visas and Passports

No special requirements apply to persons travelling to the Azores on full British Passports; however, if this does not apply to you or any member of your party you must inform us.

 

Newsletter

Click here for out newsletter which has some interesting movie news, photos and informative stories. Learn more about dolphins and whales. Also a kids section which may keep them entertained!!

New You Tube link to see some stunning underwater footage with the dolphins

See in main body of text under unforgettable experience

We are offering an exciting new program of swimming with dolphins holidays and whale and dolphin observation. Prices range from £790 for a week. Click holidays tab above for more info

Testimonials

***** I am reborn! Simply the best holiday I have ever been on! do it and enrich your life! I returned home feeling more alive and inspired than ever before.

Dawn McClean, London

****"The Dolphin Connection team were great, the skippers had a lot of sensitivity to the animals and guided us to have some sensational encounters underwater and from the boats with so many dolphins and whales. I will be back!!" The company has a very responsible ethos and this this precious, unspoilt part of the world is being well preserved.

Howard Brown- Cheltenham

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